ZoneAlarm's excellent help system makes it
easy to track down the program information you need.
|
The purchase price for ZoneAlarm Security Suite includes
one year of software updates and both e-mail- and keyword-based virtual
support, along with access to a well-attended user forum. Purchase does not,
however, include free telephone support. Support by phone is available from
11 a.m. to 8 p.m. ET, Monday through Friday, but it costs a hefty $2.95 per
minute--about the same as what McAfee and Symantec charge for their phone
support.
The ZoneAlarm Security Suite lacks documentation, either printed or as an
electronic file, and the tutorial is more of a glitzy marketing device than
an informative tool--a drawback in a product of this complexity. However,
the built-in help file is excellent, thorough, and specific, effectively
balancing detail and clarity. |
